Help Centre
Frequently Asked Questions
Answers to the questions our clients ask most often about visas, residency and government paperwork.
No matching questions found. Try a different word, or send us your question directly.
Tell us your situation in a message or a call and we will point you to the right application. Most enquiries are answered the same working day, and there is no obligation to proceed.
For many applications you can send clear scans of your documents and we will handle the rest. Some steps, such as biometrics for an Emirates ID, require the applicant to attend in person, and we will tell you in advance which ones apply to you.
A colour scan or a sharp photograph taken in good light, with the whole page visible and no glare across the text. Blurred or cropped scans are the single most common reason an application is delayed.
It can be. Immigration records must match your passport exactly. Bring both documents to us and we will tell you whether a correction is needed before the application is submitted rather than after it is rejected.
Each service page lists a typical processing time. These are guidance rather than guarantees, because the timeline depends on the relevant authority and on your documents being complete. We will give you a realistic estimate for your case before you commit.
Yes. You will have a point of contact who can tell you where your application stands, and we will let you know as soon as there is a result or if anything further is needed.
We will explain the reason given, tell you whether it can be addressed, and set out the options. Decisions rest with the authorities, so we will always be straightforward about what is and is not achievable.
About a month before expiry for a residency visa. Starting early leaves room for a rescheduled medical appointment or a document that needs re-issuing, without running into late fees.
Did not find your answer?
Every case is a little different. Send us the details and we will tell you exactly what applies to you.